Support
Updated October 4, 2026
Get in touch
Support is provided by independent developer Gin. Email the device model, iOS version, app version and steps to reproduce your issue. Redact private information from screenshots. Passwords, verification codes and full payment details are not required.
Using a personal recording
Record or import audio in the app’s voice section, then select it for an alarm. Choose default or custom audio when previewing. Obtain permission to record and share other people’s voices.
An alarm did not ring
Check that scheduling succeeded, alarm permission is enabled, the date and weekdays are correct, and the audio is available. Open the app to review and update scheduling; follow any error and retry instructions. Previewing audio does not schedule an alarm.
Adding a widget
Touch and hold an empty area on the Home Screen, choose Edit and Add Widget, then search for EarlyOffice. Choose small or medium. If it is missing, open the app once and retry. Widgets show summaries; open the app to change settings.
Buying or restoring Pro
Use the Apple Account used for your purchase and select Restore Purchases on the Pro page. Restoration requires internet access and Apple verification. It restores entitlement, not deleted recordings or diary data. Keep your Apple receipt and contact support if access is missing.
Refunds and data
Request a refund through Apple at reportaproblem.apple.com; Apple determines eligibility. Refunds or entitlement changes do not delete existing recordings or diary entries or cancel existing scheduled alarms. Existing voices remain readable, exportable and removable. Export what you need before deleting the app.